Location: 
Menlo Park
Employment Type: 
Permanent
Job ID: 
134402
Description: 

Duties: 

 

  • Provide onsite and remote customer support for installations, maintenance, validation and repairs
  • Maintain accurate and complete reporting of service activities
  • Follow policies, protocols, SOPs and service manuals
  • Take full ownership of customer issues and follow through to resolution
  • Depot repair and testing of spare parts and sub-assemblies
  • Documentation updates and training
  • Support distributor and remote colleagues in day-to-day repairs
  • Properly escalate hardware and software issues to management and product support teams
  • Build and maintain relationships to delight our customers
  • Fix the system - and fix the customer
  • Training, technical support, travel planning, administration
  • Work closely with Product Support and R&D to improve our customer solutions
  • Manage schedules, spare parts, quoting, billing, and capture of customer feedback

 

 

Requirements:

 

B.S., MS. in applied physics, analytical chemistry, computer science, electrical engineering, or equivalent experience. 

  • 3+ years experience as a Field Service Engineer or Field Applications scientist in a related field
  • 5 years hands-on experience with SEMS, SIMS, high vacuum and high voltage systems
  • Proficiency in electronics test equipment (e.g. multimeter, oscilloscope, vacuum leak detector, etc. ) 
  • Mechanical aptitude (ability to use hand tools such as wrenches and precision tools)
  • Strong interpersonal communication skills 
  • Strong verbal and written communication skills.
  • Self-motivated and eager to work in a dynamic environment 
  • Occasionally may need to lift and/or move up to 50 pounds 
  • This position will involve up to 60% travel, and requires a valid driver’s license and passport
  • Willingness to receive vaccinations for travel and to work safely in labs up to BSLII

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